Next Chapter + Minimal AI
Minimal AI connects to Next Chapter to provide AI-powered customer support across your entire commerce operation. Whether you run B2B, B2C, or marketplace channels, the AI accesses orders, customers, and product data from your unified Next Chapter suite. Beyond looking up information, the AI can also take actions in Next Chapter on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Next Chapter for you.
AI customer support for Next Chapter
Next Chapter unifies B2B, B2C, and marketplace commerce in a single platform. Minimal AI connects to your Next Chapter instance and gives the AI access to all channels. Customers get fast, accurate answers whether they ordered through your webshop, wholesale portal, or a marketplace like bol.com.
Automate support across B2B and B2C with Next Chapter
Managing support across multiple sales channels is complex. Minimal AI simplifies this by connecting to Next Chapter's unified data layer. The AI handles order lookups, product questions, and return requests across all channels with a single integration.
How the Next Chapter integration works
You connect your Next Chapter account through the Minimal dashboard. The AI Manager configures the integration based on your specific setup, including your active channels, product catalog, and fulfillment configuration. The AI then has real-time access to the data it needs.
What the AI agent can read and write in Next Chapter
Minimal AI connects to the Next Chapter API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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View orders
Access order details with items, status, and shipping information.
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Check refund status
View refund records for invoices through the Next Chapter API.
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View product data
Access product catalog and inventory information.
+ much more. Virtually anything the Next Chapter API exposes.
Take actions
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Process refunds
Create refund records on invoices.
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Update order status
Modify order processing status.
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Confirm shipments
Submit shipment confirmations to connected channels.
+ much more. If the Next Chapter API supports it, the AI agent can do it.
Integrating Next Chapter is extremely easy
It takes one click to connect Next Chapter. After that, the AI Manager learns how your Next Chapter setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Next Chapter
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Next Chapter
Most AI tools offer a surface-level connection to Next Chapter. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Next Chapter?+
Yes. Minimal AI can take any action in Next Chapter that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Next Chapter with Minimal AI?+
It takes just a few clicks. You connect Next Chapter from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does Minimal AI work with all Next Chapter modules?+
Yes. The AI can access data from Next Chapter's B2B, B2C, and marketplace modules through a single integration.
Can the AI differentiate between B2B and B2C customers?+
Yes. The AI recognizes the customer type and adapts its responses accordingly, including pricing visibility and order handling.
Does it support Next Chapter's marketplace connections?+
Yes. Orders from connected marketplaces (bol.com, Amazon, etc.) are accessible to the AI through Next Chapter's unified system.
