Trustpilot + Minimal AI
Minimal AI connects to Trustpilot to reply to customer reviews on your behalf. The AI reads the review, checks your systems for context on the customer's experience, and writes a thoughtful reply, keeping your Trustpilot profile active and responsive without taking up your team's time. Beyond looking up information, the AI can also take actions in Trustpilot on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Trustpilot for you.
AI review responses for Trustpilot
Keeping up with Trustpilot reviews takes time. Every review deserves a reply, it shows customers you care and it matters for your Trustpilot score. Minimal AI handles this by reading each review, checking your systems for context, and writing a reply that sounds like it came from your team. Positive reviews get a genuine thank you. Negative reviews get a real response that addresses the issue.
Why respond to Trustpilot reviews with AI
Responding to reviews quickly improves your Trustpilot TrustScore and shows potential customers that you're responsive. But writing individual replies to every review is repetitive work. Minimal AI does it consistently, 24/7, in your brand voice, so your Trustpilot profile stays active without draining your team's time.
How the Trustpilot integration works
Minimal AI connects through Trustpilot's Business API. When a new review comes in, the AI reads it, optionally checks your order system for context about the customer, and writes a reply. You can set it to auto-publish or draft for approval. The AI Manager sets up the connection for you.
What the AI agent can read and write in Trustpilot
Minimal AI connects to the Trustpilot API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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View customer reviews
Access individual reviews with star rating, title, text, verification status, and reply.
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Check aggregate TrustScore
View overall business TrustScore, star distribution, and total review count.
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Search reviews
Filter reviews by star rating, date, reply status, and language.
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View business profile
Access business profile details and category.
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Check review invitation status
View sent review invitations and their completion status.
+ much more. Virtually anything the Trustpilot API exposes.
Take actions
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Respond to reviews
Post branded responses to customer reviews with personalized messaging.
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Send review invitations
Invite customers to leave Trustpilot reviews after positive support interactions.
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Report reviews
Flag reviews that violate guidelines for Trustpilot's content integrity team.
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Update business profile
Modify business profile details and description.
+ much more. If the Trustpilot API supports it, the AI agent can do it.
Integrating Trustpilot is extremely easy
It takes one click to connect Trustpilot. After that, the AI Manager learns how your Trustpilot setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Trustpilot
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Trustpilot
Most AI tools offer a surface-level connection to Trustpilot. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Trustpilot?+
Yes. Minimal AI can take any action in Trustpilot that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Trustpilot with Minimal AI?+
It takes just a few clicks. You connect Trustpilot from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does the AI respond to both positive and negative reviews?+
Yes. The AI tailors its response based on the review sentiment, thanking positive reviewers and addressing concerns in negative reviews with relevant context.
Can I review replies before they're published?+
Yes. You can configure the AI to auto-publish replies or save them as drafts for your team to review first.
Does the AI use customer data in its replies?+
If connected to your e-commerce platform, the AI can reference the customer's order history to write more specific, helpful replies. This is optional and configurable.
