Sendcloud + Minimal AI
Minimal AI connects with Sendcloud to give customers real-time shipping updates and automate support actions. When someone asks 'Where is my order?', the AI checks the latest tracking status and responds instantly. When a parcel is lost or delayed, the AI can start postal investigations directly through Sendcloud, saving your team from repetitive manual work. Beyond looking up information, the AI can also take actions in Sendcloud on behalf of your team.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Sendcloud for you.
AI customer support for Sendcloud
Sendcloud aggregates tracking data from 100+ carriers into a single API. Minimal AI uses that data to answer 'where is my package?' questions instantly, regardless of which carrier is handling the delivery. The AI checks Sendcloud in real time and responds with the latest scan event, carrier name, and estimated delivery.
Automate Sendcloud tracking inquiries
Tracking questions account for 30-40% of e-commerce support volume. By connecting Minimal AI to Sendcloud, you resolve most of these without a human agent. The AI handles multi-carrier tracking lookups in seconds, in any language, around the clock.
Automate postal investigations and delivery exceptions
When a parcel is lost or significantly delayed, your team usually has to manually start a postal investigation through Sendcloud. Minimal AI automates this. The AI detects when a shipment qualifies for investigation, starts it through Sendcloud, and keeps the customer updated on progress, all without agent involvement.
What the AI agent can read and write in Sendcloud
Minimal AI connects to the Sendcloud API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Track parcels (V3)
Access real-time parcel tracking with carrier, status code, delivery estimates, and full event history via the Sendcloud V3 Tracking API.
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Look up order information (V3)
Retrieve order details by order number or ID, including items, addresses, shipment status, and tracking data via the Sendcloud V3 Orders API.
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View shipment details (V3)
Access full shipment data including carrier, service, dimensions, weight, labels, and customs declarations.
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Check return status (V3)
View return parcel status, return tracking, and validate return eligibility before creation.
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View shipping options and quotes (V3)
Retrieve available shipping options with pricing, delivery windows, and carrier comparisons.
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Check parcel statuses (V3)
Access the full list of parcel status codes with descriptions for status interpretation.
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View service points (V3)
Find nearby pickup/drop-off points across multiple carriers with opening hours and availability.
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Check carrier transit times (V3)
Access average transit times per carrier and shipping method for performance analysis.
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View sender addresses and brands (V3)
Access configured sender addresses and branded return portal settings.
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Check carrier contracts (V3)
View carrier contract details and available services.
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Retrieve open support tickets (V3)
View requested data for open Support Automation tickets to track claim progress.
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Validate addresses (V3)
Verify shipping addresses before use to prevent delivery issues.
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View pickup schedules (V3)
Access scheduled carrier pickups and their status.
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Access invoices and reports (V3)
View shipping invoices and generate parcel reports for cost analysis.
+ much more. Virtually anything the Sendcloud API exposes.
Take actions
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Create shipments with labels (V3)
Create and announce shipments synchronously or asynchronously with automatic label generation via V3 Shipments API.
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Create Support Automation ticket -- lost parcel (V3)
File a carrier claim for a lost parcel directly through the Sendcloud V3 Support API.
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Create Support Automation ticket -- damaged parcel (V3)
File a carrier claim for a damaged parcel with photo evidence via V3 Support API.
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Create Support Automation ticket -- delivered but not received (V3)
File a claim when a parcel shows as delivered but the customer did not receive it.
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Create Support Automation ticket -- delayed parcel (V3)
File a claim for a parcel that is significantly delayed in transit.
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Create Support Automation ticket -- address change (V3)
Request an address change for a parcel already in transit via V3 Support API.
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Create Support Automation ticket -- unjustly returned parcel (V3)
File a claim for a parcel returned by the carrier without valid reason.
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Create Support Automation ticket -- late delivery (V3)
File a claim for a delivery that arrived after the guaranteed delivery window.
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Generate claim letters and sales invoices (V3)
Automatically generate claim letter PDFs and sales invoice PDFs for carrier disputes.
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Create and manage returns (V3)
Create standalone returns, validate return eligibility, and cancel returns via V3 Returns API.
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Create and manage orders (V3)
Insert, update, and delete orders in Sendcloud for shipment processing.
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Cancel shipments (V3)
Cancel announced shipments if the carrier supports cancellation.
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Schedule carrier pickups (V3)
Book one-time carrier pickups at sender locations.
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Ship orders with rules (V3)
Request labels for orders with automatic shipping rule and default application.
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Upload support evidence (V3)
Upload photos and documents as evidence for Support Automation tickets.
+ much more. If the Sendcloud API supports it, the AI agent can do it.
Integrating Sendcloud is extremely easy
It takes one click to connect Sendcloud. After that, the AI Manager learns how your Sendcloud setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Sendcloud
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Sendcloud
Most AI tools offer a surface-level connection to Sendcloud. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Frequently asked questions
Can Minimal AI take actions in Sendcloud?+
Yes. Minimal AI can take any action in Sendcloud that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Sendcloud with Minimal AI?+
It takes just a few clicks. You connect Sendcloud from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Which carriers does Minimal AI support through Sendcloud?+
All carriers available in your Sendcloud account are supported. Minimal AI queries Sendcloud's unified tracking API, which covers 100+ carriers across Europe and beyond.
Can the AI create new shipments in Sendcloud?+
The AI primarily reads tracking data from Sendcloud to answer customer questions. Creating shipments can be enabled based on your workflow requirements.
How current is the tracking information?+
Minimal AI queries Sendcloud in real time when a customer asks. The tracking data is as current as what Sendcloud receives from the carrier.
