Belco + Minimal AI
Belco is built for e-commerce support teams. Minimal AI makes it faster by handling incoming conversations automatically. The AI reads tickets, checks your store for order data, and replies, so your team only handles the conversations that actually need a human.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Belco for you.
AI customer support for Belco
Belco is popular with Dutch and European e-commerce teams for good reason, it's focused, fast, and built for online retail. Minimal AI adds AI automation to your Belco workspace. The AI handles the repetitive tickets, order status, tracking, returns, so your team can focus on the ones that need a human touch.
Automate Belco tickets with live order data
Most Belco tickets are about the same handful of topics. Where is my order? Can I return this? When will my refund come through? Minimal AI answers these by checking your store, your carrier, and your return platform, then replying directly in Belco. Your customers get a fast answer, your team gets a cleaner queue.
How Minimal AI works with Belco
The integration connects through Belco's API. The AI receives incoming conversations, processes them, and replies, all within your existing Belco setup. Tags, routing, and team assignments stay the same. The AI Manager handles configuration so you're up and running quickly.
What the AI agent can read and write in Belco
Minimal AI connects to the Belco API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
- •
Read conversations
Access conversation threads with messages across connected channels.
- •
Look up customers
Find customer profiles with contact details and interaction history.
- •
View shop information
Access connected shop and account details.
+ much more. Virtually anything the Belco API exposes.
Take actions
- •
Draft reply suggestions
Generate AI-drafted reply suggestions for agents to review and send.
- •
Send automatic messages
Send automated replies to customers based on ticket content and connected data.
- •
Tag conversations
Apply tags for categorization, routing, and analytics.
- •
Add internal notes
Leave notes for team members with context.
+ much more. If the Belco API supports it, the AI agent can do it.
Integrating Belco is extremely easy
It takes one click to connect Belco. After that, the AI Manager learns how your Belco setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Belco
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Belco
Most AI tools offer a surface-level connection to Belco. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Belco's native AI?
Frequently asked questions
Can Minimal AI take actions in Belco?+
Yes. Minimal AI can take any action in Belco that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Belco with Minimal AI?+
It takes just a few clicks. You connect Belco from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does Minimal AI work with Belco's e-commerce integrations?+
Yes. Minimal AI connects to your e-commerce platform independently, giving the AI direct access to live order and customer data alongside your Belco conversations.
Can the AI handle multiple channels in Belco?+
Yes. The AI handles conversations from all channels connected to Belco, email, chat, phone, and social.
How does the AI handle escalations?+
When a conversation needs a human, the AI assigns it to the right team member in Belco with full context and a summary of what the customer needs.
