Trengo + Minimal AI
Trengo brings all your communication channels into one inbox, and Minimal AI makes that inbox smarter. The AI agent processes conversations from WhatsApp, email, live chat, and social media, providing consistent, accurate responses across every channel.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Trengo for you.
AI customer support for Trengo
Minimal AI connects to your Trengo workspace and handles conversations across WhatsApp, email, live chat, and social media. The AI reads the message, checks your connected tools for the relevant data, and replies, all within the same Trengo conversation. Your customers get fast answers on the channel they prefer.
Automate Trengo conversations across every channel
Trengo brings all your channels into one inbox. Minimal AI makes that inbox manageable. Whether a customer messages on WhatsApp, emails you, or DMs you on Instagram, the AI handles it the same way, with live data from your store and a response that actually answers the question. No copy-pasting between tools.
AI agent for Trengo with multi-language support
Minimal AI detects the customer's language and responds accordingly. For teams using Trengo across multiple markets, this means you don't need separate workflows for each language. The AI handles Dutch, German, French, Spanish, and dozens of other languages out of the box.
Set up AI automation in Trengo in minutes
Connect your Trengo account to Minimal, configure which conversations the AI should handle, and you're running. The AI works alongside your existing Trengo team assignments and labels, nothing changes about how your team works, except they have fewer repetitive conversations to deal with.
What the AI agent can read and write in Trengo
Minimal AI connects to the Trengo API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read conversations across channels
Access conversations from WhatsApp, email, live chat, Instagram, Facebook, Telegram, and voice.
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Look up contacts
Find customer profiles with contact details, custom fields, and interaction history across channels.
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Check channel context
Identify which channel the customer is using for format-appropriate responses.
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View labels and custom fields
Access ticket labels, custom fields, and categorization for context.
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Check team assignments
View which team member or team is assigned to the conversation.
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View conversation notes
Access internal notes left by team members on the conversation.
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Access contact profiles
View unified customer profile with cross-channel interaction history.
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Check SLA timers
View response time targets and breach status.
+ much more. Virtually anything the Trengo API exposes.
Take actions
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Reply on any channel
Send replies through WhatsApp, email, chat, social media, or any connected channel in the correct format.
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Add internal notes
Leave notes for the team with context and findings.
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Assign conversations
Assign conversations to specific team members or teams.
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Apply labels
Add or remove labels for categorization and workflow triggers.
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Close conversations
Mark conversations as resolved across any channel.
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Update custom fields
Modify custom field values on conversations for tracking and reporting.
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Set priority
Update conversation priority level.
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Create tickets
Create new tickets from conversations for tracking and follow-up.
+ much more. If the Trengo API supports it, the AI agent can do it.
Integrating Trengo is extremely easy
It takes one click to connect Trengo. After that, the AI Manager learns how your Trengo setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Trengo
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Trengo
Most AI tools offer a surface-level connection to Trengo. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Trengo's native AI?
Frequently asked questions
Can Minimal AI take actions in Trengo?+
Yes. Minimal AI can take any action in Trengo that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Trengo with Minimal AI?+
It takes just a few clicks. You connect Trengo from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Which Trengo channels does Minimal AI support?+
Minimal AI works with all channels available in Trengo, email, WhatsApp, live chat, Facebook Messenger, Instagram DMs, and more. The AI adapts its response format to each channel automatically.
Can the AI handle conversations in multiple languages?+
Yes. Minimal AI detects the customer's language and responds accordingly. This is especially powerful in Trengo's multi-channel setup where customers may reach out in different languages across channels.
How does pricing work with Trengo + Minimal AI?+
Minimal AI is priced separately from Trengo. You pay for your Trengo plan as usual, and Minimal AI pricing is based on the volume of conversations the AI handles.
