Gorgias + Minimal AI
Built for e-commerce, Gorgias + Minimal AI is a powerful combination. The AI agent handles order-related questions, return requests, and product inquiries by pulling live data from your store, all within your existing Gorgias workflow.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Gorgias for you.
AI customer support for Gorgias
Minimal AI plugs into your Gorgias helpdesk and starts resolving tickets on its own. It reads the conversation, pulls order and shipping data from your store, and replies to the customer, all within seconds. For e-commerce teams already using Gorgias, adding Minimal AI means most repetitive tickets never reach your agents.
Automate Gorgias tickets with live store data
Most AI tools only work with static knowledge base content. Minimal AI goes further, it connects to Shopify, your shipping provider, and your returns platform to pull live data into every response. When a customer asks where their order is, the AI checks the carrier and replies with the actual tracking status. No canned responses, no guessing.
AI agent for Gorgias that handles the full workflow
Minimal AI doesn't just draft replies, it resolves tickets end to end. It can process returns, check refund eligibility, look up subscription details, and close the ticket when it's done. Your team only sees the conversations that genuinely need a human.
Set up Gorgias AI automation in minutes
Connect your Gorgias account, configure which tickets the AI should handle, and you're live. Minimal AI works alongside your existing Gorgias rules and macros, no need to rebuild your workflow. Most teams see results on day one.
What the AI agent can read and write in Gorgias
Minimal AI connects to the Gorgias API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read ticket conversations
Access the full ticket thread with all messages across email, chat, social, phone, and SMS channels.
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Look up customer profiles
Find customer details including email, phone, order history, lifetime value, and linked accounts.
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Check linked Shopify data
Access Shopify order details, tracking info, and customer data from the Gorgias ticket sidebar.
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View ticket tags and priority
Check ticket categorization, priority level, assigned channel, and sentiment analysis.
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Access macros and templates
Reference existing macro templates with variables for consistent response patterns.
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View ticket statistics
Access response time, handle time, and resolution metrics for the ticket.
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Check automation rules
View which rules and automations have been applied to the ticket.
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Read customer notes
Access internal notes and annotations on customer profiles.
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View integration sidebar data
Read data from connected integrations displayed in the ticket sidebar (orders, subscriptions, etc.).
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Check satisfaction survey results
View CSAT survey responses and feedback on resolved tickets.
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Access views and filters
Read ticket queue views and filter configurations.
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View revenue attribution
Check revenue statistics linked to support interactions.
+ much more. Virtually anything the Gorgias API exposes.
Take actions
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Reply to tickets
Post customer-facing replies with live store data embedded in the response.
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Add internal notes
Leave private notes for agents when escalation or follow-up is needed.
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Apply macros
Use pre-built response templates with dynamic variables for personalized replies.
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Close tickets
Mark tickets as resolved with optional auto-close rules.
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Tag and prioritize
Apply tags and set priority levels for workflow management and reporting.
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Assign to agents or teams
Route tickets to specific agents or teams based on skills or workload.
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Snooze tickets
Temporarily snooze tickets to follow up at a specific time.
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Update ticket channel
Change the response channel if the customer should be contacted elsewhere.
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Add customer notes
Create internal annotations on customer profiles for future reference.
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Trigger Shopify actions
Execute connected store actions like creating orders or processing refunds from within the ticket.
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Set spam status
Mark tickets as spam or not spam for filtering.
+ much more. If the Gorgias API supports it, the AI agent can do it.
Integrating Gorgias is extremely easy
It takes one click to connect Gorgias. After that, the AI Manager learns how your Gorgias setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Gorgias
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Gorgias
Most AI tools offer a surface-level connection to Gorgias. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Gorgias's native AI?
Frequently asked questions
Can Minimal AI take actions in Gorgias?+
Yes. Minimal AI can take any action in Gorgias that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Gorgias with Minimal AI?+
It takes just a few clicks. You connect Gorgias from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does Minimal AI work with Gorgias automations?+
Yes. Minimal AI works alongside Gorgias Rules and Macros. You can use Gorgias rules to route specific tickets to the AI agent, or let the AI handle everything and only escalate when needed.
Can the AI access my Shopify data through Gorgias?+
Minimal AI connects to your Shopify store directly for real-time data access. This means the AI always has the latest order, product, and customer information, independent of Gorgias's data sync.
How fast does the AI respond to tickets?+
Minimal AI responds to tickets within seconds of them being created. Customers get near-instant answers, even outside business hours.
