Dixa + Minimal AI
Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging into a single workspace. With Minimal AI connected, your AI agent handles incoming conversations automatically — pulling live order data, answering product questions, and resolving tickets end-to-end without human involvement.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Dixa for you.
AI customer support for Dixa
Minimal AI connects to your Dixa workspace and resolves incoming conversations automatically. The AI reads the full conversation thread, pulls live data from your e-commerce stack, and drafts accurate responses. For most support teams, the majority of repetitive conversations — order status, tracking, returns — are resolved without a human agent ever stepping in.
Omnichannel automation that works
Dixa brings all your support channels into one place. Minimal AI takes that a step further by handling conversations across every channel with the same quality. Whether a customer reaches out via email, live chat, or WhatsApp, the AI has the full context and can resolve their issue end-to-end.
Set up in minutes, not weeks
Connect Dixa to Minimal AI using your API token. Configure your AI agent's behavior in plain language through the AI Manager, and start resolving conversations the same day. No custom development required.
What the AI agent can read and write in Dixa
Minimal AI connects to the Dixa API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read conversations
Access conversation content across email, chat, phone, and messaging channels.
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Check agent presence
View agent availability and presence status for routing.
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View queue information
Check queue membership, agent lists, and queue availability.
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Access conversation position
View where a conversation sits in the queue.
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View analytics metrics
Access detailed performance metrics with filtering and grouping.
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List agents and teams
View agent profiles, team membership, and contact details.
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Check conversation metadata
Access conversation tags, priority, channel, and assignment data.
+ much more. Virtually anything the Dixa API exposes.
Take actions
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Reply to conversations
Send replies through the appropriate channel (email, chat, etc.).
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Add internal notes
Leave notes for team members with context.
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Assign to queues or agents
Route conversations to specific queues or agents.
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Update conversation status
Change conversation state and resolution status.
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Tag conversations
Apply tags for categorization and routing.
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Create and manage agents
Add new agents and update agent profiles and team assignments.
+ much more. If the Dixa API supports it, the AI agent can do it.
Integrating Dixa is extremely easy
It takes one click to connect Dixa. After that, the AI Manager learns how your Dixa setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Dixa
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Dixa
Most AI tools offer a surface-level connection to Dixa. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Dixa's native AI?
Frequently asked questions
Can Minimal AI take actions in Dixa?+
Yes. Minimal AI can take any action in Dixa that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Dixa with Minimal AI?+
It takes just a few clicks. You connect Dixa from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
How does Minimal AI connect to Dixa?+
Minimal AI connects through Dixa's API using an API token. You generate the token in your Dixa admin settings under Integrations > API Tokens, paste it into Minimal, and the AI agent starts processing conversations immediately.
Which Dixa channels does the AI support?+
The AI works across all Dixa channels — email, live chat, phone transcripts, and social messaging. It handles conversations the same way regardless of the channel.
Can I control which conversations the AI handles?+
Yes. You configure rules for which conversations the AI should handle. You can filter by channel, tag, queue, or conversation type, and always escalate complex issues to human agents.
