Front + Minimal AI
Front's shared inbox is built for team collaboration, and Minimal AI supercharges it. The AI agent drafts responses to incoming messages, handles routine requests autonomously, and gives your team AI-suggested replies for complex issues.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Front for you.
AI customer support for Front
Minimal AI works inside your Front shared inbox to handle incoming customer emails. It reads the message, checks your connected systems for the relevant info, and either sends a reply or drafts one for your team to review. For teams that live in Front, this means the routine stuff gets handled automatically while your team focuses on the conversations that matter.
Automate Front inbox responses with AI
Front is built for team collaboration, and Minimal AI fits right in. The AI drafts responses that your team can review, edit, and approve, or it handles straightforward requests on its own. Either way, your team stays in control. The AI just takes the repetitive work off their plate.
AI agent for Front that works with your team
Minimal AI uses Front's assignments, tags, and comments just like a team member would. It can tag conversations, leave internal notes for context, and route tricky ones to the right person. Your existing Front workflow stays the same, it just gets faster.
What the AI agent can read and write in Front
Minimal AI connects to the Front API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read email conversations
Access the full conversation thread preserving Front's personal email feel.
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Look up contacts
Find contact profiles, email handles, phone numbers, and custom fields across conversations.
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Check SLA status
View SLA policies, response time tracking, and breach alerts.
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View internal comments
Access teammate comments and collaboration history on conversations.
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Access conversation events
Read the full event log: assignments, tags, comments, rule triggers, and state changes.
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Check message metadata
View sender, recipients, CC/BCC, headers, and attachments on messages.
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View inbox assignments
Check which shared inbox and teammate a conversation is assigned to.
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Read contact notes
Access internal notes on contact profiles for customer history.
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Check conversation tags
View all tags applied to conversations for categorization.
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Access teammate availability
Check team member availability and presence status.
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View rules and automations
See which rules have been triggered on the conversation.
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Check linked CRM data
Access linked CRM records and external data associated with contacts.
+ much more. Virtually anything the Front API exposes.
Take actions
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Send email replies
Reply from your team's email address, maintaining the personal feel of direct email.
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Add internal comments
Leave comments explaining findings, actions taken, or escalation reasons.
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Assign to teammates
Route conversations to specific team members with full context.
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Create drafts
Draft responses for team review when the AI needs human approval.
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Tag conversations
Apply or remove tags for categorization, routing, and analytics.
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Move between inboxes
Move conversations to different shared inboxes for team routing.
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Archive conversations
Archive resolved conversations to keep inboxes clean.
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Snooze conversations
Snooze conversations to resurface at a specific time.
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Update contact information
Modify contact profiles with updated details and custom fields.
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Add contact notes
Create notes on contact profiles for team reference.
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Forward messages
Forward conversation threads to external parties for escalation.
+ much more. If the Front API supports it, the AI agent can do it.
Integrating Front is extremely easy
It takes one click to connect Front. After that, the AI Manager learns how your Front setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Front
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Front
Most AI tools offer a surface-level connection to Front. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Front's native AI?
Frequently asked questions
Can Minimal AI take actions in Front?+
Yes. Minimal AI can take any action in Front that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Front with Minimal AI?+
It takes just a few clicks. You connect Front from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Can Minimal AI send responses automatically in Front?+
Yes, you can configure the AI to send responses automatically for certain types of messages, or to draft responses that require human approval before sending.
Does the AI work with Front's rules and tags?+
Minimal AI integrates with Front's existing rules engine. You can use Front rules to route specific messages to the AI, and the AI applies appropriate tags as it processes conversations.
Can multiple team members review AI responses?+
Yes. When set to draft mode, AI responses appear as drafts in Front that any team member can review, edit, and approve, maintaining your team's collaborative workflow.
