Re:amaze + Minimal AI
Minimal AI integrates with Re:amaze to supercharge your multi-channel support. The AI handles live chat, email, social, SMS, and FAQ inquiries with accurate, data-driven responses, all within your Re:amaze dashboard.
Every company connects their tools differently. The AI Manager figures out how yours work and sets up Re:amaze for you.
AI customer support for Re:amaze
Minimal AI integrates with Re:amaze to handle live chat, email, and social conversations automatically. The AI pulls live data from your store, orders, products, inventory, and gives customers real answers instead of generic responses. For e-commerce teams using Re:amaze, this means faster resolution times and a lighter support load.
Automate Re:amaze conversations with live store data
Re:amaze already connects to your store. Minimal AI takes that further by actively using your order, product, and customer data in every response. When a customer asks about a refund, the AI checks the order, verifies your policy, and handles it, right there in the Re:amaze conversation.
AI chatbot for Re:amaze that goes beyond FAQs
Re:amaze has solid FAQ and chatbot features built in. Minimal AI complements them by handling the conversations that need live data and real decision-making, order issues, returns, account questions. The built-in bot handles the simple stuff. Minimal AI handles the rest.
What the AI agent can read and write in Re:amaze
Minimal AI connects to the Re:amaze API and takes real actions. No code, no complex setup. Here are some of the things the AI agent can do:
Get information
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Read conversations and messages
Access conversation threads with all messages across email, chat, social, and SMS.
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Look up contacts
Find contact profiles with email, phone, custom fields, and identity information.
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View contact notes
Access internal notes on contact profiles.
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Check channel information
View connected channels and their configurations.
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Access articles
Search knowledge base articles for relevant help content.
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View staff members
Check staff profiles and availability.
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Access reports
View volume, response time, staff performance, tag, and channel reports.
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Check satisfaction ratings
Access customer satisfaction survey results.
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View response templates
Reference pre-built response templates for consistency.
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Check incident status
View status page incidents and system status.
+ much more. Virtually anything the Re:amaze API exposes.
Take actions
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Reply to conversations
Send replies to customers across any connected channel.
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Create conversations
Start new conversations with customers proactively.
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Add messages
Add messages or internal notes to existing conversations.
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Update conversations
Modify conversation status, assignment, and properties.
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Create and update contacts
Add new contacts or update existing contact information and identities.
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Manage contact notes
Create, update, or delete internal notes on contacts.
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Create articles
Add new knowledge base articles for self-service.
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Update response templates
Modify pre-built response templates.
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Create staff members
Add new team members to the help desk.
+ much more. If the Re:amaze API supports it, the AI agent can do it.
Integrating Re:amaze is extremely easy
It takes one click to connect Re:amaze. After that, the AI Manager learns how your Re:amaze setup works. Your workflows, your fields, your edge cases. It configures the AI agent for you. Every company connects their tools differently. The AI Manager figures out how yours work and sets everything up automatically. No code, no developers, no multi-week implementation.
Read the full guide: AI customer support with Re:amaze
Deep dive into API capabilities, real scenarios, and setup.
Why Minimal AI is the best AI agent for Re:amaze
Most AI tools offer a surface-level connection to Re:amaze. Minimal AI goes deeper. The integration is built to access the data and actions your support team actually needs, not just a few basic lookups. Setup is fast because the AI Manager handles the configuration for you. Describe what you need in plain language and the connection is live in minutes, not weeks. And because we work with e-commerce teams every day, the AI already understands the patterns: order questions, return flows, shipping issues. That makes up the bulk of your support volume.
Why choose Minimal AI over Re:amaze's native AI?
Frequently asked questions
Can Minimal AI take actions in Re:amaze?+
Yes. Minimal AI can take any action in Re:amaze that you can. Looking up data, updating records, triggering workflows. You decide what the AI is allowed to do, and the AI Manager sets it up for you.
How hard is it to integrate Re:amaze with Minimal AI?+
It takes just a few clicks. You connect Re:amaze from your Minimal dashboard and the AI Manager handles the rest of the configuration for you. Most teams are up and running within minutes, no developer work required.
Does Minimal AI replace Re:amaze's built-in chatbot?+
Minimal AI can work alongside or replace Re:amaze's native chatbots. The key advantage is that Minimal connects to your entire tech stack for data-driven answers.
How does it work with Re:amaze's Shopify integration?+
Minimal AI connects to Shopify directly for real-time data. This complements Re:amaze's native Shopify integration by enabling the AI to take actions like processing refunds.
Can I configure different AI behavior per channel?+
Yes. Through Minimal's protocol system, you can set different response styles and automation levels for each Re:amaze channel.
